Archive for the ‘Communication’ Category

Passion Needs No Break

Monday, November 14th, 2011

Isn’t it great to feel passionate about what you do?  Most days, I feel my work is just a hobby.  I love it!  I firmly believe that when you love what you do, you are on a constant break.   Let me know if you love what you do by posting your passion here.

Robert Van Arlen Expands…

Friday, November 11th, 2011

Robert Van Arlen Expands with RVA Global Coaching and Training

Robert Van Arlen officially introduces RVA Global Coaching and Training.  RVA Global Coaching and Training will focus on industry-specific training programs.  For the past year, hundreds of financial advisors have been implementing Robert Van Arlen’s strategies to develop a successful practice.  RVA Global’s emphasis is on a strategic view for both short- and long-term growth.  In addition to the financial community, RVA Global is providing development programs for the legal communities.  His Taste of Rain Program for Law Firms continues to help lawyers learn how to align growth with the culture of their firm.

Your Vendors Are Your Allies

Monday, October 31st, 2011

Recently, I started my Taste of Rain Series, and one of the concepts I’m teaching is Your Vendors are Your Allies.  Most organizations look at vendors as sales people who only care about selling them something.  Vendors have market intelligence that goes beyond the competitive landscape.  They know who is going, who is coming and who can help your organization grow.  If you ask, they will help.  If you need clients, in many cases they will make referrals.  One quick point is to treat your vendors like you want to be treated.  Show them the utmost respect and let them know what your company desires to achieve.  For more on Your Vendor are Your Allies, send an email to info@robertvanarlen.com.

The Power of Your Posse-A Message for our Pro-Athletes

Wednesday, October 19th, 2011

I think we can all agree there is one thing that successful people have in common, and that is a team that makes them better.  Over the years, we continue to watch individuals win and lose everything and, in many cases, it can partially be blamed on the people behind them.  Corporate leaders often hire coaches, and professional athletes often hire their friends, who are inexperienced in dealing with the plethora of opportunities that arise.  Some of these opportunities are good and some, not so much.  An average athlete with a great posse will extend their career opportunity long after their playing years.  A great athlete with an incompetent posse is mostly headed down a rocky road.

As a corporate business speaker and a business coach to athletes and entertainers, I share the same message that I share with corporate professionals.  You never know who you’re talking to.  All of our careers come with one guarantee—it will end.  What’s important is making sure you have people in your life whom you trust to give you good advice.  As individuals, we hire professionals to handle our more technical issues, but when it comes to common sense decisions, we typically rely on family or friends.  So, when does a team become ineffective for their leader?

When:

  • their personal interest is put in front of the personality, leader or team goals
  • they get caught up in the euphoria of celebrity, and
  • they stop learning how to improve themselves.

Don’t let your posse take you down.  Everyone should have a role and responsibility.  If their role is indefinable, then there is no position for them.  On the other hand, a great team can bring about more opportunity than you can imagine.

The winning equation is focus + initiative + autonomy + accountability = optimal performance.

How Do You Sell You?

Thursday, September 29th, 2011

You have about 15 seconds to make a compelling impression, and it has to rock the world of your potential audience.  You might be selling yourself for a job, your company, your products, services or ideas.  Recently, I asked 10 teachers what they did, and they all responded that they are teachers.  That was an answer, but what does it really tell you?  Absolutely nothing!  Marketing experts learned long ago that, to get our attention, the advertisement must be compelling.

What is compelling about you?

In today’s environment, we’ve all become brands.  Social media has pushed us to a state where getting the opportunity to stand out is easy based on available platforms, but getting noticed is much harder.  To make your message compelling, you should first examine the outcomes of what you do.  Who benefits and how do they benefit?  What are the outcomes for students, families and the communities if you are a teacher?  The outcomes from your work are what’s compelling, not your position or title.  The same thing applies to companies.  What are the outcomes of the services or products your company provides?  The benefit of this approach is replication.  Once you understand it, others will also.

How should you build your brand?

First things first–and that is to develop a compelling introduction.  It will only be a maximum of 5-15 seconds.  Secondly, write it out and update everything.  All of your social media site presence should incorporate your compelling introduction.  This is the process of making your recognizable differences, recognizable.  Thirdly, practice on everyone.  This means your family, friends and associates.  There are often diamonds in your backyard.  The purpose of practice is to develop your own authenticity.

What should you expect?

Some say expect the unexpected, I say expect a great deal of new opportunity.  I’m currently coaching a business owner in Little Rock, Arkansas, named Scott M.  Scott and I rehearsed his compelling intro and the important things in his life.  He began using it immediately over the phone, in person and as an opening for a marketing event to clients.  All I can say is that he is now considered a rock star.  Everyone knew he was a financial planner in his community, but the passion was not present.  His new compelling opening has led to a flood of new business and opportunities that doesn’t appear to be ending any time soon.

Pseudo-Name Society

Monday, July 25th, 2011

I have lots of “friends” on Facebook, Twitter and LinkedIn that range from my grandmother to my car mechanic.  It’s great to be able to keep in touch with the people you’re close to and have conversations with people you normally never would, but this huge leap in communication has caused a bit of a problem.  Now that we’re talking to more people than ever, we’ve begun to shift our speech and have started using terms that I call “impersonal pseudo-names”.  Believe me, it’s a daunting term, but hear me out.  It seems like everywhere I turn I’m being called “man” or “buddy” or someone texts me and just says “hey”.  While I think it’s great to have that kind of communication with a select group of people, when you communicate like that with everyone, it doesn’t make everyone feel like they’re in your select group.  It makes everyone feel like an afterthought, like you’re being impersonal. 

Let’s imagine a scenario: you’re sitting at Starbucks and an old friend sits down in front of you, looks you straight in the eyes and says “hey,” and that’s all.  They just sit there and stare at you.  Feeling a little awkward, you take a second to respond, but before you do, again they look you straight in the eyes, and say “hey,” like you didn’t hear them.  That’s an awkward situation, but it’s the type of situation we all deal with every day through digital communication, like texting.  Countless times I’ve received the “hey” text and, not having time to respond right away, received another just minutes later.  Whatever happened to sending someone more than just one word in a message?  Texting someone “hey” doesn’t tell them why you’re contacting them, what you’re doing, what you’d like them to do.  It’s essentially pointless communication, and it makes the person you’re contacting feel like you’re not attentive to the conversation.  Even with friends, that type of conversation is a bit weird and awkward.  In a business environment, that conversation would be absolutely detrimental.  Wouldn’t you prefer to get a text that said “Robert!  How’s your day going? I was wondering if you wanted to grab lunch?” rather than just “hey.”  I know I would.

It seems like everywhere I go, people are putting on this faux face of friendliness, and talking to you like the two of you are best pals.  I absolutely love when someone greets me with a smile and a hello, but I find it a little unprofessional when I walk into a business environment and a stranger walks up, pats me on the back, and says, “Hey, buddy.”  Building a strong relationship with the people you do business with is an incredibly important and useful tool, but it takes time to build.  In a professional environment, it’s a good rule of thumb to assume that not everyone is going to be as comfortable with the same level of casualness as you are.  When you meet someone for the first time, don’t try and be the hip 80’s business man and be touchy-feely, just greet them professionally.  If they respond in a more casual way, that’s a good gauge as to how you should behave around them in the future.

In the business world, you can be impersonal without ever having said anything along the lines of “buddy,” “pal,” “man” or “hey” just by being “fake”.  “Fake” is a pretty broad term, but what I’m referring to is putting on an unrealistic persona of over-friendliness.  In general, people are smart and see right through that sort of thing. Instead of sending a message of friendliness, the people around you immediately begin to mistrust you and become unsure of your intentions.  Whether through your persona, words, or actions, just be a genuine person, and I promise you that people will warm up and enjoy your company.  Oh, and don’t call me “man”.

Every Day You Must Sell YOU

Monday, July 18th, 2011

I’m convinced that successful individuals have many things in common, but one of the most important is their ability to share what they do in a compelling manner.  Recently I asked someone what they did as a profession, and the guy was so interesting, that I wanted to help him.  He was already a successful architect specializing in homes that begin at 10 million dollars. His passionate response to my question was “I help people create a harmonious lifestyle in their personal environment.” Of course, I wanted to know more, and he begin to show me pictures of his work.  My take-away was that passion, preparation, and confidence, combined with a compelling intro, will win every time.

Robert Van Arlen is a renowned motivational keynote speaker, strategic business coach and author of Focused Synergy.  He uses music to inspire and engage audiences during keynote speeches.   Robert also provides strategic transitional coaching to individuals and businesses worldwide.  Visit his website at: www.robertvanarlen.com.

Go Social, But Control Social

Friday, July 15th, 2011

It’s not a fad, like bell bottoms or platform shoes.  Social media has us connected to the brink of something.  I’m not so sure what that is yet.  Immediate gratification has reached a point of constant.  It started with our food, then our phones, and now it’s everything.  We don’t call or write letters, we tweet and text.  What I am sure of is that our communication capabilities, although instant, are going to the crapper.  Intuition is on the decline, as we don’t think about what we are saying and how it might affect the other person.  People are getting married by tweets and breaking up by text.  People are connecting with people who, in some cases, have negative intentions.  Be careful and be aware.  Pick up the phone to make a call.  Take the chance and knock on your neighbor’s door, it’s still acceptable.  Take your significant other out and put your phone away, that’s how you’ll build a relationship.

I’ll have more to say about this next week on my newsletter page.

Relationship Building with Technology

Thursday, June 16th, 2011

The new technology with smart phones and iPads provides an opportunity for sales teams to take their relationship game to another level.  Combine this technology with social media, and you’ll create a natural competitive edge that may allow you to catch your competition snoozing.  As a business keynote speaker, I’m helping my entire client base to strategically position themselves as experts in their industries.

Relationship building in the past took place during dinners, events, or when you visited client offices.  Now you can introduce your entire company to your clients in a way like never before.  Technology today offers the opportunity to communicate with real-time video chat.  This power allows you to truly understand your client’s opportunities and challenges, which you may help solve.

On a personal note, social media allows sales teams the ability to build relationships that go beyond business.  Although this is a new frontier with many legal concerns, the upside, if strategically and correctly positioned, can lead to immediate, sustainable growth.

For more on this topic, send your inquires to Robert Van Arlen, Business Keynote Speaker, at info@robertvanarlen.com or post a reply.

Getting Maximum ROI Out of Your Sales Conference

Wednesday, June 15th, 2011

I can say it’s the little things that make a great conference.  Companies find budgets of a few thousand to several million dollars for conferences in the hopes of getting an ROI.  As a conference keynote speaker who gets to participate in conferences weekly, I’m beginning to notice a few important things, which can make or break the success of the conference.  I always say, begin with the end in mind.  What is your revenue ROI and what are your outcomes?
A number of conference planners are focused on all of the non-outcomes of the meeting.  These outcomes are important and do link directly to an ROI.  The question I always ask as a keynote speaker is, what percent of increase in revenue or even more specifically, what is the amount of increase you would like to achieve by investing in this meeting?  This is a different conversation that should sync with an overall plan or objective.   Understanding the answer to this question takes the pressure away from the budget question.  It is an investment, not an expense.
I recently completed a conference as the keynote speaker where the client invested several thousands of dollars per person.  The conservative percent of increase desired was 15 percent over prior year.  The client understands, by achieving this objective, it will allow them the opportunity to move forward on other initiatives that can bring additional growth to the company.  Once they determine what they felt they could get as a return, they comfortably move forward in establishing a budget for everything.  Everything selected, including the content, was based upon the achievement of the ROI.

Robert Van Arlen © Copyright 2010

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